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Terms & Conditions

PAYMENT METHODS
PAYMENT WITH COD
With the method of cash on delivery we send the products to you and you pay in cash the distributor -courier upon delivery / receipt. The cash on delivery service has an additional charge of 2 euros.
Bank account deposit
The ORDER NUMBER should be written in the depository, which is notified to you upon completion of the order and your NAME. After our deposit, you inform by TELEPHONE or via EMAIL.
IBAN bank account numbers:
EUROBANK: GR1002600340000730200644442
ALPHA BANK: GR1801403220322002002006063
PAYMENT BY DEBIT-CREDIT-PREPAID CARD
Kandylis.gr provides you with the opportunity to make your purchases electronically through credit, debit and prepaid cards. Our company accepts Visa, MasterCard, Maestro, American express, Alipay credit cards.
We remind you that our store does not store your credit card details in any way.
The process is carried out and completed through a banking institution with which we cooperate and which provides all the necessary guarantees for the security of electronic transactions. Your transactions in our online store are protected as they take place in the secure environment of online banking systems which guarantee a secure trading environment in many large companies worldwide.
Please note the following:
Prior to the confirmation of your order, your credit card will be pre-approved with a commitment of the total amount in order to make the corresponding commitment of the product (s) that we will send you. This commitment will be valid for a period of 5 days, in case for any reason your order is not completed, then it will be automatically canceled. However, for some credit cards that are not technically possible to pre-authorize at this stage, the final amount will be charged. In case of successful pre-approval, the final charge of your card is made by sending the products to you.
In the event that there is a problem in the pre-approval or the final charge of the total amount, then we will contact you, on the phones you have notified us (via your order request) for your immediate service.
In the event that it is not possible to contact you in this way, you will be sent an e-mail to the email address that you have notified us through your order request in order for you to contact us.
Finally, in case neither of the two communications becomes possible for any reason, for a period of 10 days from the sending of your order request, then your request for order is automatically canceled and you will have to send your request to us again. In this case, however, our company will send you a message to cancel your order request to the email address you have stated.
SHIPPING METHODS
Shipments within Greece are charged with shipping costs of 3 euros per order (Free with purchases of 30 euros and over). COD for shipments within Greece has an additional charge of 2 euros. The courier company we work with is ACS COURIER. The shipping time depending on the region (inaccessible destinations, island destinations) is 3-4 working days. Shipments within Attica are made within 1-2 working days.
Shipments to Cyprus are charged with shipping costs of 8 euros per order with a shipping time of 3-4 working days (Free with purchases of 50 euros or more). COD for Cyprus is not supported.
All orders are sent by our company the next working day, from the day you placed your order.
RETURNS - WITHDRAWAL
Before proceeding with a product return, you should inform our company by phone or e-mail, so that you can be given the appropriate instructions for your case.
You can use the return form on our page for your service.
RETURN TERMS
- The date of receipt of your first order should not exceed 15 calendar days.
- The product is in perfect condition, as you received it and has not been damaged or other defects. The inner packaging (box) should always be in a condition that protects the product. In case of damage to our outer protective bag you can use one of your choice.
- The product should be in its original packaging when it was received by you. If not, you should inform us.
- The special markings (tabs and barcode) have not been removed
- To be accompanied by the corresponding documents that the customer received upon receipt (receipt or invoice, return-change slip). Caution!! In case of invoice, the